Refund policy
Last updated:
This Refund Policy explains how cancellations and payout-related remedies work for subscriptions sold through checkout that may be operated by Paddle as Merchant of Record. perpl.dev supplies software access; Paddle may issue receipts, collect VAT/sales taxes, and regulate parts of transactional messaging.
What takes precedence
Mandatory consumer law in your jurisdiction and Paddle's Checkout / Buyer Terms take priority whenever they grant broader rights than this overview. Paddle communications remain authoritative for transactional compliance.
Fourteen-day refund requests
For both the initial payment and each renewal, we offer a 14-day unconditional refund window. If you wish to request a refund, simply email support@perpl.dev within fourteen (14) calendar days of the purchase, and your refund will be processed immediately with no conditions or exceptions.
Cancelling subscriptions
Use the Paddle customer billing portal surfaced from our app (where available) to cancel recurring billing before the next renewal. Cancellations usually stop future charges; periods already invoiced typically remain billable absent a qualifying refund reason under applicable law or Paddle judgement.
Refunds processing
Approvals settle through Paddle and card networks after the mailbox request above satisfies the timeline. Share transaction IDs where possible to speed Paddle correlation. Chargebacks bypass our triage queuesâcoordinate with Paddle first when payment was legitimate.
- Accounts terminated for ToS breaches or fraud investigations may lose refund eligibility.
- Free-tier usage never generates card charges; no refund arises.
- Chargebacks initiate bank networksâcoordinate with Paddle before disputing unjustly.
Contact
Updates
This policy can changeâcheck the refreshed date atop the page.